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Shipping & Returns

SHIPPING POLICY

Your order will be shipped via UPS. Orders are usually processed within 1-2 business days, however sometimes longer due to production delays. Once your order is processed a tracking number will be delivered to you via email. Standard U.S. ground shipments usually arrive within 2–7 business days once shipped. Shipping times are not guaranteed and are subject to change at any time and without notice. Check your tracking number included in the supplied email for package tracking information.

For questions about shipping policies, please contact customer service. Rustic Dime understands that getting your items quickly is important to you, so we make every effort to process your order quickly.

RETURN & EXCHANGE POLICY

  • You are able to return or exchange your purchase for up to 30 days from the original purchase date.
  • Items purchased on sale/clearance are final sale and cannot be returned or exchanged.
  • Products must be unwashed and in the condition you received them and in the original box or packaging. Items that have been worn or damaged will not be accepted.
  • In the event you would like to return or exchange your product, please contact our customer service department to process your return.
  • The customer is responsible for return shipping on all returns
  • In the event we made a mistake when shipping your order, we shipped the wrong size, color, style, etc. we will issue a return label.

Once your return/exchange is received and inspected by our fulfillment center (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7-10 business days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.

Please note that shipping costs are not refunded for any reason.

If you have questions? Call us Monday - Friday 10am to 5pm PT at (323) 260-4801 or send us an email with your question at service@rusticdime.com